Policy summary
- When a user places a booking, payment is captured to reserve the requested time slot.
- If the coach does not accept within the acceptance window, the booking is canceled and a full refund is issued automatically.
- Once the coach accepts, the booking becomes confirmed and payment is generally non-refundable.
- If the coach cancels a confirmed booking, a full refund is issued.
- For special cases (technical issues, duplicate charges), contact support for review.
- Refund processing time: 5–10 business days depending on the payment provider.
Notes
Refund processing times depend on the payment method and the user’s bank. If you have questions, contact support.